Azure Cloud L1 Support – Roles & Responsibilities

[Ravipawar23]

Azure Cloud L1 Support – Roles & Responsibilities

Azure Cloud L1 (Level-1) Support is the first line of technical support responsible for monitoring, basic troubleshooting, incident handling, and escalation in Microsoft Azure environments.

Key Responsibilities

1. Monitoring & Alert Management
– Monitor Azure resources using Azure Monitor and Log Analytics
– Identify VM, CPU, memory, disk, and network alerts
– Create incidents as per SOP

2. Incident & Ticket Management
– Log incidents in ServiceNow / Jira
– Classify tickets (P1–P4)
– Ensure SLA compliance

• This topic was modified 1 month ago by Ravipawar23.

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